At Victory Sales Store, we’re committed to delivering precision archery equipment with service as reliable as your shot. Below you’ll find all the details about our shipping and returns policies designed for serious archers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL/FedEx): $12.95
Estimated delivery: 10-15 business days after shipment

Free Shipping (EMS): Available for orders over $50
Estimated delivery: 15-25 business days after shipment

Note: Delivery times may vary for international shipments and during peak seasons. Remote areas may experience longer transit times.

Returns & Exchanges

Our 15-Day Satisfaction Guarantee

We stand behind our products with a 15-day return policy from the date of delivery. Items must be:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-configured ILF limbs and risers
  • Arrow shafts that have been cut to size
  • Used bowstrings or serving materials
  • Products marked as “Final Sale”

Step-by-Step Return Process

  1. Initiate Your Return: Email [email protected] with “Return Request” in the subject line. Use our template below.
  2. Receive Authorization: Our team will respond within 24-48 hours with an RMA number and shipping instructions.
  3. Package Securely: Repack items in original packaging with all accessories and documentation.
  4. Ship Your Return: Send to our Colorado facility using a trackable method. Return shipping is at customer’s expense unless the return is due to our error.
  5. Inspection & Processing: Allow 3-5 business days for inspection upon receipt.

Return Request Email Template

Subject: Return Request – [Your Order Number]

Dear Victory Sales Team,

I would like to request a return/exchange for the following item(s) from order #[insert order number]:

Product Name: [e.g., “ILF Take-Down Recurve Riser – 25”]
Reason for Return: [Please specify: defective, incorrect item, changed mind, etc.]

I confirm the item(s) are unused and in original packaging. Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Timeline & Methods

Once your return is approved:

  • Credit Card/PayPal: Refunds processed within 3 business days, appearing in 5-10 business days depending on your financial institution.
  • Original Payment Method: All refunds are issued to the original payment method.
  • Exchange Processing: Replacement items ship within 2 business days of return approval.

International Returns

For our global archery community:

  • Mark package as “Returned Goods” to avoid customs fees
  • We cannot refund original shipping costs
  • Return shipping times vary by location (typically 2-4 weeks)

Need Assistance?

Contact our Archery Support Team at [email protected] or +1 (303) 555-ARCH(2724)

Victory Sales Store
6687 Xenon Dr, Arvada, CO 80004 USA