Our 15-Day Satisfaction Guarantee
You may return most items within 15 days of delivery for a full refund or exchange. All returned items must be:
- In original, undamaged packaging
- Unused and in resalable condition
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
Due to safety and hygiene considerations, the following products cannot be returned:
- Custom-configured ILF limbs and risers
- Arrow shafts that have been cut to size
- Used bowstrings or serving materials
- Products marked as “Final Sale”
Step-by-Step Return Process
- Initiate Your Return: Email [email protected] with “Return Request” in the subject line, using our template below.
- Receive Authorization: Our team will respond within 24-48 hours with an RMA number and shipping instructions.
- Package Securely: Repack items in original packaging with all accessories and documentation.
- Ship Your Return: Send to our Colorado facility using a trackable method. Return shipping is at customer’s expense unless the return is due to our error.
- Inspection & Processing: Allow 3-5 business days for inspection upon receipt.
Refund Timeline & Methods
Once your return is approved:
- Credit Card/PayPal: Refunds processed within 3 business days, appearing in 5-10 business days depending on your financial institution.
- Original Payment Method: All refunds are issued to the original payment method.
- Exchange Processing: Replacement items ship within 2 business days of return approval.
Return Request Email Template
Subject: Return Request – [Your Order Number]
Dear Victory Sales Team,
I would like to request a return/exchange for the following item(s) from order #[insert order number]:
- Product Name: [e.g., “ILF Take-Down Recurve Riser – 25”]
- Reason for Return: [Please specify: defective, incorrect item, changed mind, etc.]
I confirm the item(s) are unused and in original packaging.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]
International Returns
For archers outside the U.S.:
- Mark package as “Returned Goods” to avoid customs fees
- We cannot refund original shipping costs
- Return shipping times vary by location (typically 2-4 weeks)