Welcome to Victory Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our archery products and services to help you make informed decisions about your equipment.
About Our Products
What types of archery equipment do you specialize in?
We specialize in high-performance archery equipment including:
- Compound bows for hunting and target shooting
- Olympic-grade ILF recurve equipment
- Traditional longbows and recurves
- Specialized arrow shafts for all disciplines
- Complete bow packages for beginners to professionals
How do I choose the right draw weight for my bow?
Proper draw weight depends on your experience level, physical strength, and intended use. Our archery experts can provide personalized recommendations – simply email [email protected] with your details and we’ll help you select the perfect setup.
Do you offer left-handed bow options?
Yes! Most of our compound and recurve models are available in both right and left-handed configurations. Look for the hand orientation in the product specifications or contact us for assistance.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your complete payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to get you your equipment fast. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship to?
We ship globally to most countries (excluding some remote areas in Asia and other regions). Our system will automatically notify you during checkout if we cannot ship to your location.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch with tracking and insurance
- Free Economy Shipping (via EMS for orders over $50): 15-25 days after dispatch
How long does order processing take?
We pride ourselves on fast 1-2 business day processing (excluding weekends and holidays). You’ll receive tracking information as soon as your order leaves our Colorado facility.
Do I need to pay import duties or taxes?
Our system calculates any applicable duties or taxes during checkout for complete transparency. There won’t be any surprises when your package arrives.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Equipment must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.
What if my equipment arrives damaged?
While we take extreme care with packaging, if your item arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange for a replacement or refund.
Can I exchange for a different product?
Yes! Within the 15-day window, you can exchange for another product of equal or greater value. Any price difference will need to be paid. Contact our team to arrange an exchange.
Technical Support & Product Advice
I need help setting up my new bow – can you assist?
Absolutely! Our team includes experienced archers who can provide setup advice and troubleshooting. Email us with your specific questions and we’ll guide you through the process.
How do I match arrows to my new bow?
Arrow selection depends on your bow’s draw weight, your draw length, and intended use. We strongly recommend contacting our experts before ordering arrows to ensure perfect compatibility with your setup.
Do you offer tuning services for bows?
While we don’t offer physical tuning services, our experts can provide detailed tuning guides and advice via email to help you get your bow performing at its best.
Still have questions? Our archery experts are always happy to help. Contact us at [email protected] for personalized assistance with your archery needs.